Terms of Service

Welcome to HerLumen. These Terms of Service govern your use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or purchase our products.

For questions, contact us at support@herlumen.com.

1. About HerLumen

HerLumen offers beauty and wellness devices designed for personal at-home use. Our products and website are intended to provide general beauty and wellness information only.

References to “HerLumen,” “we,” “us,” or “our” mean HerLumen and its website, products, and services.

2. Eligibility

By using our website or placing an order, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or contacting us.

3. Personal Use Only

Products purchased from HerLumen are intended for personal, non-commercial use only.

You agree not to resell, redistribute, modify, or export our products without our written permission. We may refuse, limit, or cancel orders that appear to be placed by resellers, distributors, or unauthorized third parties.

4. Product Information and No Medical Advice

Information on our website is provided for general informational, beauty, and wellness purposes only. It is not medical advice and should not be used as a substitute for advice from a qualified healthcare professional.

HerLumen products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Before using any beauty, LED, EMS, red light, or wellness device, please read the product instructions carefully. Do not use a product in a way that is not described in the user manual or safety instructions.

If you are pregnant, have a medical condition, use implanted medical devices, have sensitive skin, have a history of seizures, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use.

Individual results may vary. We do not guarantee specific results.

5. Product Safety

You are responsible for using our products safely and according to the instructions provided.

HerLumen is not responsible for injury, irritation, damage, or loss caused by misuse, failure to follow instructions, unauthorized modifications, or use of the product for purposes other than intended.

Stop using the product if you experience discomfort, irritation, pain, or an unusual reaction, and contact a qualified professional if needed.

6. Website Use

You agree not to use our website for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You may not:

• Attempt to hack, damage, overload, or interfere with our website

• Upload viruses, malware, or harmful code

• Copy, scrape, or misuse our website content

• Submit false or misleading information

• Infringe our intellectual property or the rights of others

• Use our website or products in violation of applicable laws

We may suspend or restrict access to our website if we believe these Terms have been violated.

7. Orders and Acceptance

When you place an order, you agree that all information provided is accurate and complete.

An order confirmation does not guarantee acceptance of your order. We reserve the right to accept, refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, shipping restrictions, or unauthorized resale.

If we cancel an order after payment has been made, we will refund the amount paid to the original payment method where possible.

8. Pricing and Availability

Prices, product descriptions, promotions, shipping costs, and availability may change at any time without notice.

We try to display all product information accurately, but errors may occur. If we discover an error in pricing, product details, availability, or order information, we may correct it, update your order, or cancel the order.

Product colors and images may appear differently depending on your device or screen settings.

9. Payment

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

You are responsible for any fees charged by your bank, card provider, or payment provider.

Payments are processed by third-party payment providers. We do not store full payment card details on our servers.

10. Shipping and Delivery

Shipping times shown on our website are estimates only and are not guaranteed.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete shipping information.

Once an order has been shipped, delivery is handled by the carrier. Delivery confirmation from the carrier may be considered proof of delivery.

For more details, please review our Shipping Policy.

11. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

To request help with a return or refund, contact us at support@herlumen.com.

Products must be returned according to the instructions provided by our support team. We are not responsible for returned items that are lost, damaged, or sent to the wrong address.

12. Promotions and Discounts

Discounts, promotional offers, bundles, free gifts, and sale prices may be changed, limited, or ended at any time.

Promotions cannot always be combined unless clearly stated. If a promotion is used incorrectly or appears to be abused, we may cancel or adjust the order.

13. Reviews, Testimonials, and User Content

If you submit reviews, testimonials, photos, videos, comments, feedback, or other content to HerLumen, you allow us to use, display, reproduce, edit, publish, and share that content for marketing, advertising, website, social media, and business purposes.

You confirm that any content you submit is truthful, does not violate the rights of others, and does not contain unlawful, misleading, offensive, or harmful material.

We may remove or edit user content at our discretion.

14. Intellectual Property

All content on our website, including logos, images, text, graphics, designs, icons, product names, videos, and other materials, belongs to HerLumen or our licensors.

You may not copy, reproduce, distribute, sell, modify, or use our content for commercial purposes without our written permission.

The HerLumen name, logo, and brand assets may not be used without our written approval.

15. Third-Party Links and Services

Our website may include links to third-party websites, tools, apps, payment providers, shipping providers, or services.

We are not responsible for third-party websites or services, including their content, policies, security, availability, or actions. Your use of third-party services is subject to their own terms and policies.

16. Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be available, secure, error-free, or uninterrupted.

We do not guarantee that our products or website will meet every expectation or produce any specific beauty, wellness, or personal result.

Some jurisdictions do not allow certain warranty exclusions, so some parts of this section may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, HerLumen will not be liable for indirect, incidental, special, consequential, punitive, or similar damages, including loss of profits, loss of data, loss of goodwill, or personal inconvenience arising from your use of our website, products, or services.

Our total liability for any claim related to your purchase, use of our website, or these Terms will not exceed the amount you paid for the product giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms limits rights that cannot be limited under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless HerLumen and its owners, employees, contractors, partners, suppliers, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms

• Your misuse of our website or products

• Your violation of any law or third-party rights

• Any content or information you submit to us

19. Changes to These Terms

We may update or change these Terms at any time by posting the updated version on our website.

The updated Terms will apply from the date they are posted. Your continued use of our website or services after changes are posted means you accept the updated Terms.

20. Contact Information

If you have any questions about these Terms, your order, or our products, contact us at:

HerLumen
Email: support@herlumen.com
Website: herlumen.com